FAQs & Advice - Frequently Asked Questions
We have a selection of Frequently Asked Questions (FAQs) below, which we hope you will find useful.
Our trained job booking team will be happy to discuss your requirements.
Please phone on 01786 813916 or book or enquire online.
Please phone on 01786 813916 or book or enquire online.
We aim to provide a professional and efficient
service from the initial job enquiry through to job completion.
Who Do You Carry Out Work For?
We carry out electrical work for domestic, commercial and industrial
clients.
This can range from householders, landlords, shops, letting/estate
agents, housing associations, high street stores and commercial and industrial companies with
premises throughout Scotland.
What Type Of Work Do You Carry Out?
We carry out all electrical installation, maintenance, inspection
and testing work. This can range from the installation of extra sockets
and lights to rewires and new builds. We undertake small jobs as well
as large contract work - we have electricians and a pricing structure
to suit all electrical work.
We can provide a maintenance service for your property. Our inspection
and testing service includes fixed wiring testing of the electrics
within properties and appliances can be inspected and tested through
our PAT Testing service. See the menu links under
'Electrical Services', 'Inspection & Testing' and
'Maintenance & Faults' for a full list of our services.
Where Do You Cover?
Stirling Electrical Services offices are based in Fallin just a few miles south east of thr city of Stirling,
but all our electrical services are available to clients throughout Scotland.
Our electricians regularly work in villages, towns and cities throughout Scotland
including the islands.
Closer to home we have a large client base throughout the Stirling, Alloa and Falkirk
areas as well as in Perth, Edinburgh and Glasgow.
Distance within Scotland is no object to us and our job booking team look forward to
discussing your requirements.
What Are Your Prices?
Our job booking team will discuss your particular requirements and will advise
on pricing. We are happy to provide estimates or quotations free of charge.
We pride ourselves on providing a 'Professional Efficient
Service' and we strive to offer competitive rates, whilst providing a quality
customer-focused service from the minute you call our company through
to job completion.
Do You Offer Free Estimates/Quotations?
On most occassions Yes we are happy to
provide you with a free estimate or quotation. This may be provided
verbally when you call us, or in writing and we may have to visit
your premises depending on the type of work required. Depending
on the location of your premises and the type of job to be done
a charge may apply on some occassions - if this is the case then
you will be notified by our job booking team when you contact
us.
We receive many calls requesting an estimate
for fault finding jobs. We are unable to provide a fixed cost
for fault finding work due to the work required to investigate
the fault. Our job booking team may suggest that we attend for
a short period of time to investigate your fault which will be
chargeable and once the agreed time limit is up we will update
the client with our findings. We will endeavour to repair the
fault within the agreed time limit.
We find this is the fairest approach for fault finding work.
How Do I Book A Job?
Our job booking team will be happy to discuss your requirements,
see our full contact details.
You can book or enquire online
or we can call you back.
How Quickly Can You Attend A Job?
Our job booking team will be happy to discuss your requirements and
depending on the nature of the job, will either schedule a suitable time,
or for emergencies arrange for an electrician to attend as soon as we can.
We give specific time slots in which we aim to arrive and our
job booking team will always keep you informed. We
are nearly always on time but if delayed our job booking team will
keep you informed.
Will I Have To Wait In All Day For An Electrician To Show Up?
We give specific time slots in which we aim to arrive and our
job booking team will always keep you informed. We
are nearly always on time but if delayed our job booking team will
keep you informed.
Who Is Sent To My Premises To Carry Out The Work?
A qualified electrician (and on occasions apprentices) will arrive
on time to undertake electrical work. They will possess the
required skills and experience and will be employees (not sub-contractors)
of Stirling Electrical Services Ltd. We take extra care to screen
all applicants prior to employment so you can rest assured that they
are proven professionals.
When Were You Established?
Stirling Electrical Services was established in October 1996 and
have been carrying out electrical work throughout Scotland since.
Are Your Electricians Trained?
Yes all our electricians are trained and qualified to current electrical
wiring regulations - BS7671:2008. Most of our electricians have also
undergone an electrical apprenticeship before becoming qualified.
We also employ apprentices who are employed under SECTT training scheme and SJIB guidelines.
Our electricians regularly attend approved training courses
to enhance their skills - these include the standard electrical regulations,
and we also arrange for electricians to attend courses specialising in fire alarms,
emergency lighting, security alarms, inspection and testing, local building authority warrants and PAT Testing.
Do You Have Accreditation?
Please visit our accreditation page for full details of our accreditation.
Are You Insured?
Yes we have £5,000,000 Public Liability Insurance and £10,000,000
Employers Liability Insurance.
Is Your Work Guaranteed?
Yes as an approved member of SELECT we operate with a Code of Practice
and Guarantee Scheme which aims to ensure the best possible relationship
between our company and our clients. The Code and Scheme covers all electrotechnical
work undertaken by us in the disciplines in which we have been satisfactorily
assessed by SELECT.
How Can I Pay My Invoice?
You can pay for your invoice in a number of ways. By cheque, BACS,
PayPal, cash or credit/debit cards. Please visit our how to
pay invoice page for full details.
Can I Give Feedback On Your Service?
We actively seek client feedback. If we have recently carried out work for you,
we would be grateful for any feedback on the service we provided.
You can give us feedback online.
Where Can I Find Your Premises?
You can find our office address and map on our full contact details page.
Maintenance & Faults

Tripped MCB/RCD
Faulty Lights
Faulty Sockets
Blown Fuses
Fire/Smoke Alarm Faults
Faulty Lights
Faulty Sockets
Blown Fuses
Fire/Smoke Alarm Faults
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